Cancel a payment

You can only cancel a payment if its status is Initiated, Input Needed, or Pending.

1. Select Payments to open the Payments list.
2. In the Actions column, next to the relevant payment, select ⋮ .
3. Select Cancel payment.
4. Select a Reason for cancelling the payment.
5. If required, enter additional Details.
6. Select OK to cancel the payment.

After you cancel a payment, it appears as Cancelled in the Payments list. No further action is taken, and the recipient can no longer use the payment link.